Legal, privacy and cookie policy

Privacy Notice

The purpose of this Privacy Notice (“Notice”) is to provide visitors to this website and Exosome Diagnostics customers information regarding the Personal Data that Exosome Diagnostics may collect, how Exosome Diagnostics uses and safeguards that data, and with whom we may share it. By providing your Personal Data to us, you agree that we may collect and use such Personal Data and other information in accordance with the terms and conditions of this Notice.

This Notice applies to all websites owned and operated by Exosome Diagnostics Corporation (referred to as “we,” “us,” the “Company” or similar terms), including those with a homepage located at www.ExosomeDX.com (the “Website”). This Notice does not apply to any other websites, and we make no representations as to the privacy practices of other websites.

Exosome Diagnostics encourages our customers, suppliers, commercial visitors, business associates, investors and other interested parties to read this Notice. By using this website or submitting Personal Data to Exosome Diagnostics by any other means, you acknowledge your understanding and agreement to the practices described in this Notice, including that Exosome Diagnostics may collect, process, transfer, use and disclose Personal Data as described. If you have specific questions or comments regarding the processing of Personal Data, you may contact Exosome Diagnostics as provided below.

 

What Data Do We Collect?

We collect a variety of information about Website visitors and customers in order to provide superior customer service. Specifically, we collect information to process and track orders, update your account, respond to your requests, personalize your experience on the Website, administer promotions, send you information about new products, operate our business, as well as maintain and improve this Website and various features. This section describes both the Non-Personal Data and Personal Data we collect.

 

Non-Personal Data

Each time a computer visits this Website we may collect certain data from that computer. This data is automatically collected from the computer’s web browser and may include data such as the following (“Non-Personal Data”):

1. the type of web browser software the computer uses (for example, Google Chrome or Internet Explorer)
2. the name of the domain from which the computer accessed the Internet
3. the Internet address of the website from which the computer linked directly to the Website
4. the date and time the computer accessed the Website

 

Non-Personal Data does not tell us who you are.

Also, we may place a text file called a cookie in the browser files of computers that visit this Website. Cookies are pieces of data issued by a website that, among other things, allow your computer to utilize all the features on this Website. If and when your computer accepts a cookie, the cookie may be stored on the computer’s hard drive. You are always free to decline our cookies if your browser permits, but some parts of the Website may not work properly for you if you do so.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Exosome Diagnostics website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

In addition, third parties may place and read cookies on your browser, or use web beacons or similar technologies to collect data, including, where applicable, for the Google Trusted Stores program.

 

Personal Data

We collect personal information from you when you register on our site, place an order, open or update an account, subscribe to our mailing list, and/or respond to our customer satisfaction survey. In the course of these and other activities on the Website, you may provide us with information such as your name, address, telephone number, purchase information and history, email address, credit card number, or similar information (“Personal Data”).

 

How do We Share and Use Data?

The ways we share, use, and protect data depends upon the type of data involved.

 

Non-Personal Data

We may use non-personal data to help us make the Website more useful to you and for other business purposes. For example, we may tell business partners how many computers visited this Website or what pages were most popular. We may prepare reports and other materials using non-personal data. We may use non-personal data for any other purpose and may share non-personal data with third parties.

 

Personal Data

If you submit Personal Data, you agree that we may keep a record of the Personal Data. For example, we may keep a record of your name, address, and credit card number in order to receive payment for your orders and in order to ship the orders. We also may use Personal Data to help us in our business, including but not limited to improving this Website and marketing and product development, or to contact you.

Also, in compliance with the laws and regulations of the relevant jurisdiction in order to support our relationship with you:

1. we may share Personal Data with our worldwide affiliates to better understand your business needs and how we can improve our products and services;
2. we may use third party service providers to assist us in collecting, assembling or processing Personal Data in connection with services related to our business relationship, such as credit card companies and shipping companies;
3. if you complete the “Credit Reference” section you agree that we may contact the references and share your Personal Data with the references for the purpose of deciding whether to extend credit to you or to do business with you;
4. we (or a third party on our behalf) may use Personal Data to contact you about a Exosome Diagnostics offer in support of your business needs or to conduct online surveys to understand better our customers’ needs;
5. we may use Personal Data for marketing and promotional activities; and
6. in the event of any prospective or actual merger, business or asset sale, divestiture, other changes in control or financial status, or re-organization, we may share or transfer personal information with the other party or parties involved.

Any time your data is transferred to a third party who is not an affiliate of Exosome Diagnostics, we will require the recipient to protect the data consistent with the law in your country and use the information in accordance with this Notice. If you choose not to have your Personal Data used to support our customer relationship (especially direct marketing or market research), we will respect your choice. We do not sell your Personal Data to third parties, nor share it with third parties except as set forth in this Notice.

In addition, where consistent with the laws and regulations of the relevant jurisdiction, Exosome Diagnostics may disclose Personal Data if such disclosure:

1. is a use of the Personal Data for an additional purpose that is directly related to the original purpose for which the Personal Data was collected;
2. is necessary to prepare, negotiate and perform a contract with you;
3. is required by law or the competent governmental or judicial authorities;
4. is necessary to establish or preserve a legal claim or defense;
5. is necessary to comply with a law, regulation, court order, or other legal process;
6. is part of a corporate restructuring, sale of assets, merger or divestiture;
7. is required to protect Exosome Diagnostics’s rights or property, or
8. is necessary to prevent fraud or other illegal activities, such as willful attacks on Exosome Diagnostics’s information technology systems.

 

Data Transfer

For our customers in Switzerland and the European Union (EU), please note that Exosome Diagnostics (as a US based company) operates also through its direct and indirect subsidiaries in countries outside of Switzerland and the EU (including the US) and may involve certain third parties (as described above). If you use this Website, all information, including personal information, will be transferred to Exosome Diagnostics (including subcontractors that may be maintaining and/or operating our Website) in the United States and elsewhere and may be transferred to third parties that may be located anywhere in the world. Although this may include recipients of information located in countries where there may be a lower level of legal protection for your personal information than in your location country, we will protect your information in accordance with requirements applicable to your information. By using this Website, you unambiguously consent to the transfer of your personal information and other information to the United States and elsewhere for the purposes and uses described herein.

 

Email and Link Information

Using an email address you provide us, we may send you email newsletters or similar documents from time to time. These emails may include technology that permits us to track if and when an email has been opened, as well as whether the recipient clicked on any particular link or advertisement contained in the email. This information is tracked and used for statistical analysis, to generate sales leads, and to help us operate our business. The information gathered from these emails may result in a call or email from our sales staff to provide further information on products that our emails have identified you as having an interest in.

 

Opt-In for Advertising and Other Communications

In certain circumstances, you agree that we, or the third parties who help us operate this Website and conduct business, may contact you for advertising or any other purposes through any and all contact information you provide to us, such as email, telephone, fax, or mail. If at any time you wish to opt-out of receiving such communication, you may amend your profile here or you may contact Exosome Diagnostics at: privacy@bio-techne.com

 

California Residents only - Disclosures to Direct Marketing Entities

This notice applies only to California residents and is made pursuant to California Civil Code § 1798.83. As noted above, we may disclose Personal Data about you, such as your email address, to third parties. If we disclose Personal Data about you to a third party and the third party will use that information for direct marketing purposes, you have the right to contact us at privacy@bio-techne.com to request that we notify you as to: (1) what categories of Personal Data we shared with the direct marketer; and (2) the name of the direct marketing businesses with whom we shared such information.

 

Data Privacy Rights for EU Citizens

Data Access, Correction, and Deletion for EU Citizens

If you are a citizen of the EU, the General Data Protection Regulation grants you certain rights under the law. In particular, the right to access, correct, or delete the personal data Exosome Diagnostics holds about you.

Upon request, Exosome Diagnostics will grant individuals reasonable access to Personal Data that it holds about them. In addition, Exosome Diagnostics will take reasonable steps to permit individuals to correct, amend, or delete information it holds about them. Exosome Diagnostics also relies upon each individual to assist in providing accurate updates of his or her Personal Data. In order to access, correct, amend, or delete the Personal Data Exosome Diagnostics holds about an individual, the individual should contact the following: privacy@bio-techne.com.

 

Complaints to the Data Protection Authorities

If you have a comment, question, or complaint about how Exosome Diagnostics is handling your personal data, we hope that you contact us at privacy@bio-techne.com in order to allow us to resolve the matter. In addition, individuals located in the EU may submit a complaint regarding the processing of their personal data to the EU data protection authorities (DPAs). The following link may assist you in finding the appropriate DPA: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

 

What Happens if the Privacy Notice Changes?

We may change this Privacy Notice at any time and for any reason. If we change this Privacy Notice we will post the change on this section of the Website.

 

What About Privacy on Other Sites?

This Website may contain links to other websites. We provide these links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. We are not responsible for the performance of these sites or for your business dealings with them. Your use of other websites is subject to the terms and conditions of those websites, including the privacy policies of those websites.

 

Are There Special Rules About Children's Privacy?

This Website is designed for an adult audience only, and anyone under 18 years old should not use this Website. We will not intentionally collect online any Personal Data (such as a child’s name or e-mail address) from children under the age of 13. If you think that we have collected Personal Data from a child under the age of 13, please contact us as described below or as described in the Data Privacy Rights for EU citizens section.

 

Security

Your information is stored on servers located in the United States. We and our agents who help us with hosting and security use a number of procedural and technical safeguards to protect your Personal Data against loss or theft as well as unauthorized access and disclosure, including use of encryption, "firewalls" and Secure Socket Layers. However, "perfect security" does not exist on the Internet.

 

User Conduct

You agree to follow the conduct rules listed below. If you fail to follow these conduct rules, Exosome Diagnostics may, in its sole discretion, terminate or suspend your account without refund, in addition to pursuing any other legal and equitable remedies including but not limited to money damages.

1. You will not knowingly provide or post any false, misleading, or fraudulent information.
2. You will not use this Site or any products purchased from Exosome Diagnostics for any illegal purpose.
3. You will not hold yourself out as someone you are not or otherwise impersonate any living person.
4. You will not interfere or tamper with the functioning of this Site, nor will you attempt to gain access to information or control of the Site not specifically granted to you.
5. You will not use this Site to transmit any virus or similar destructive program or code.

 

Ownership and Use of Materials

The materials on this Site belong to Exosome Diagnostics or its third party licensors. There are some important rules about using and copying these materials. Exosome Diagnostics grants you a limited, revocable, license to download or print one copy of the materials on this Site, but only for the purpose of ordering products on the Site. When you download or print a copy of the materials on this Site, you must also include all copyright and other notices that are in the materials, including the copyright notice on the bottom of the page.

The materials on this Site are protected by United States and foreign copyright laws. If you use the materials in a way that is not clearly allowed by these Terms & Conditions and the license above, you are violating your contract with us and may be violating copyright, trademark, and other laws. In that case, Exosome Diagnostics automatically revokes your limited license to use the materials and you must immediately destroy any copies you have made. Title to the materials remains with Exosome Diagnostics or its third party licensors. All rights not expressly granted are reserved.

 

Site Disclaimer and Limitation of Liability

THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, EXOSOME DIAGNOSTICS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

THE SITE DOES NOT GUARANTEE THE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO THE SITE. THE OPERATION OF THE SITE MAY BE INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE THE CONTROL OF THE SITE OR EXOSOME DIAGNOSTICS.

UNDER NO CIRCUMSTANCES SHALL EXOSOME DIAGNOSTICS OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THIS SITE.

 

Password and Account Security

If you have an account through the Site, you are responsible for (i) keeping your account password confidential and secured, (ii) restricting access to your computer and (iii) keeping the e-mail address associated with that account current. You accept full responsibility for all activities that occur within your Site account and/or using your password.

If you forget your password you may request to have it reset. An email will be sent to the email address used to register your account with a link and instructions on how to change your password. We will not give passwords out over the phone, nor will we send them to a different e-mail address than the one used to register your account.

 

Links to Other Websites

This Site may contain links to websites operated by other parties. The linked websites are not under the control of Exosome Diagnostics, and Exosome Diagnostics is not responsible for the content available on any other websites linked from this Site. The appearance of the links does not imply Exosome Diagnostics's endorsement of the material on any other website and Exosome Diagnostics disclaims all liability with regard to your access to or use of such linked websites.

 

Advertising

This Site may include advertisements for products or services offered by other companies. Exosome Diagnostics may receive payment from these advertisers. Although Exosome Diagnostics believes you may find the information offered by advertisers to be helpful, Exosome Diagnostics does not endorse or guarantee any product or service offered by advertisers.

 

Choice of Law/Disputes

Unless otherwise required by the laws in a particular jurisdiction, you hereby agree that the only proper jurisdiction and venue for any dispute with Exosome Diagnostics, or in any way relating to your use of this Site or to products purchased from Exosome Diagnostics, is in the state and federal courts in the State of Minnesota, U.S.A. You further agree and consent to the exercise of personal jurisdiction in these courts in connection with any dispute involving Exosome Diagnostics or its affiliates, employees, officers, directors, agents and providers. Any claims relating to the information, services or products available on this Site will be governed by the laws of the State of Minnesota, excluding the application of its conflicts of law rules. You agree that any cause of action arising out of or relating to these Terms & Conditions or your use of the Site will be commenced by you within one (1) year after such cause of action arose. Actions not commenced by you within one (1) year are permanently barred. This paragraph survives expiration or termination of these Terms & Conditions.

 

Contact Us

If you have any questions or comments about this Notice or the services provided by our Website please contact Exosome Diagnostics at: privacy@bio-techne.com.

Bio-Techne Supplier Code of Conduct

Effective February 2017

Bio-Techne Corporation values integrity and ethical business conduct. They are the foundation of our business, and Exosome Diagnostics expects that our suppliers hold these same values. This Supplier Code of Conduct briefly summarizes Bio-Techne’s expectations of our suppliers, all of which are in line with our corporate values.

This Supplier Code of Conduct applies to suppliers of all of Bio-Techne’s brands and affiliates, including: Exosome Diagnostics, R&D Systems, Advanced Cell Diagnostics, Novus Biologicals, Tocris Biosciences, ProteinSimple, Cliniqa, Bionostics, and BiosPacific.

Environmental Protection

Supplier will comply with all applicable environmental, health and safety laws, rules, and regulations.

Child Labor

Supplier will not employ under-age labor as described in Minimum Age Convention 138 and Worst Forms of Child Labour Convention 182 of the International Labour Organization.

Forced Labor/Human Trafficking

Supplier will comply with all applicable labor laws, rules, and regulations, including but not limited to, all laws forbidding the solicitation, facilitation, or any other use of slavery or human trafficking, as those terms are used in the California Transparency in Supply Chains Act of 2010, California Civil Code, section 1714.43.

Discrimination

Supplier will provide equal remuneration and will respect, within the framework of local laws and established practices, equal treatment of employees and not engage in unlawful discrimination.

Commercial Bribery

Supplier will comply with all applicable anti-corruption laws, rules, and regulations, including the U.S. Foreign Corrupt Practices Act, the UK Anti-Bribery Act and those enacted under the OECD Convention on Combatting Bribery of Foreign Public Officials in International Business Transactions.

Responsible Sourcing

Exosome Diagnostics supports responsible sourcing practices, which includes compliance with the Conflict Minerals provision of the Dodd-Frank Act. As a result, suppliers will design and implement reasonable processes to ensure all products supplied to Exosome Diagnostics are “DRC Conflict Free” as defined under the Dodd-Frank Wall Street Reform and Consumer Protection Act. Supplier will assist Exosome Diagnostics with its conflict minerals compliance by making a reasonable, good-faith effort to answer any questions and to provide all materials requested by Exosome Diagnostics regarding this initiative.

Monitoring and Compliance

Exosome Diagnostics suppliers may never engage in any activity prohibited by this Code of Conduct by knowingly employing – or failing to impose appropriate corrective action, up to and including termination, upon a subcontractor or supplier who performs the prohibited activity on behalf of the Exosome Diagnostics supplier.

Compliance with Laws and Regulations

Supplier will comply with all applicable laws, regulations, rules, guides, ordinances and/or standards. Upon request by Exosome Diagnostics, Supplier will also provide to Exosome Diagnostics any and all information or material required for Exosome Diagnostics, or its customers, to comply with all laws, regulations, rules, guides, ordinances and/or standards.

Contact Information

If you have any questions or comments regarding the Site, the products offered, or Exosome Diagnostics, please contact us at:

Exosome Diagnostics, Inc.

266 Second Ave., Suite 200

Waltham, MA 02451

Toll Free: +1 844 EXOSOME (+1 844 396 7663)

Phone: +1 617 588 0500

Fax: +1 617 588 0580